Hudukku Technologies ("Hudukku", "we", "us", or "our") respects your privacy and is committed to protecting the personal data of its users. We provide our services subject to the following terms of use ("Privacy Policy"). By visiting or using our website, you accept the Privacy Policy. Please read them carefully.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services via our website www.hudukku.com (the "Platform"), and it explains the rights and choices you have regarding your data.
This Privacy Policy complies with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Scope of This Policy
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by Hudukku in relation to the services we provide through our platform. It applies to all users of the Platform, including:
- Freelancers or Service Providers who register on the Platform to offer their services.
- Clients or Businesses who sign up to find and engage with freelancers.
This policy applies only to activities carried out on our Platform and does not extend to websites, applications, or services that may be linked to Hudukku or from the service providers registered on the Platform. We recommend that you review the privacy policies of any third-party services you use in conjunction with our platform.
2. Information We Collect
Hudukku collects and processes both personally identifiable information (PII) and non-personally identifiable information (non-PII) from users to ensure optimal service delivery, user experience, and compliance.
2.1 Personal Information You Provide to Us
When you interact with the Platform, we may collect the following categories of personal information:
- Full Name – Required during registration and displayed publicly in your profile (for freelancers).
- Email Address – Used for communication, authentication, and updates regarding your account.
- Mobile Number – Used for account verification, client communication, and platform notifications.
- Date of Birth – Used to confirm eligibility (minimum age requirement is 18 years).
- Location (City, State, Country) – Used to display relevant profiles and filter results regionally.
- Professional Information – Includes services offered, qualifications, work history, projects handled, and social media links (such as LinkedIn).
- Photographs and Portfolio Materials – Any optional content you choose to upload as part of your public profile.
This information is collected directly from you at the time of account registration, profile creation, or when you update your information through the dashboard.
2.2 Information Collected Automatically
When you use the Platform, we automatically collect certain technical and usage-related information to help us understand how users interact with the service. This includes:
- IP Address – To detect and prevent fraudulent activity, track session behavior, and enable location-specific services.
- Browser Type and Version – For compatibility optimization and security enhancements.
- Device Type and Operating System – To tailor content delivery and platform features.
- Pages Visited and Time Spent – For performance analytics and feature improvement.
- Referring URLs – To analyze user flow and understand traffic sources.
This information is gathered through the use of cookies, log files, analytics tools, and similar technologies (described further in Section 6 - Cookies and Tracking Technologies).
2.3 Payment Information
Hudukku does not store any financial data such as bank account numbers, card details, or UPI IDs. All payment-related information is handled securely by our third-party payment gateway provider, Razorpay, which is fully PCI-DSS compliant.
We only store transaction IDs, token counts, and related metadata necessary for account and subscription management, none of which can be used to access or infer your banking information.
3. How We Use Your Information
We use the information we collect from you for various purposes to operate and improve our platform, provide our services efficiently, and enhance your overall experience. These purposes include:
- To Provide and Maintain Our Services: We use your information to register your account, allow access to various platform features, and ensure the proper functioning of the services we offer.
- To Manage Your Account: Your data helps us maintain and administer your account, including communication related to transactions, profile updates, and service changes.
- To Facilitate Freelancer–Client Interactions: We display freelancer profiles to clients and vice versa, enabling effective matches based on skills, categories, and project requirements.
- To Communicate With You: We may send you service-related communications such as confirmations, technical notices, updates, security alerts, and support messages.
- For Analytics and Improvement: Your usage data may be analyzed to evaluate and improve the performance of our website, user interface, customer experience, and marketing strategies.
- To Enforce Legal Rights: We may use your data as required to comply with legal obligations, enforce our Terms and Conditions, resolve disputes, and protect our rights and the rights of others.
- For Marketing (With Consent): Subject to your preferences, we may send occasional promotional messages or service updates that we believe may be of interest to you. You may opt out at any time by clicking the "Unsubscribe" link included in any promotional email you receive from us.
4. Legal Bases for Processing
We process your personal data under the following legal bases, as permitted by applicable Indian data protection laws:
- Consent: When you voluntarily provide personal data by registering or submitting information on our platform, we consider this as explicit consent to collect, store, and process your data for the stated purposes.
- Contractual Necessity: Your information is processed to fulfill our obligations as part of the services offered through Hudukku, including registration, access to features, and freelancer-client engagements.
- Legitimate Interests: We may process your data for legitimate business interests, including platform development, fraud prevention, and usage analytics, provided such processing does not override your rights.
- Legal Obligations: In cases where we are required by law, regulation, or court order, we may process or disclose your information to comply with such obligations.
5. Sharing and Disclosure of Personal Information
Hudukku is committed to safeguarding your data and does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Connected Third-Party Vendors: We may share your information with trusted third-party vendors and service providers who help us operate our website and deliver our services—such as payment gateways (e.g., Razorpay) and hosting providers (e.g., Hostinger). These providers are contractually obligated to protect your information and use it only to perform services on our behalf.
- With Service Providers: We may share your personal information to the extent as required with our service providers, to facilitate the interaction with the service provider (freelancer) and you.
- For Legal Compliance: We may disclose your personal information if required to do so by law or if we believe such action is necessary to:
- Comply with a legal obligation or governmental request.
- Protect and defend the rights or property of Hudukku.
- Investigate or prevent potential wrongdoing in connection with the service.
- Protect the personal safety of users or the public.
- In Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of the transaction. You will be notified via email or prominent notice on our platform before your personal data becomes subject to a different privacy policy.
- With Your Consent: With your written consent we may share your personal information for any other purpose as disclosed to you.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements.
- Active Accounts: For users with active accounts, data is retained for the duration of their use of the platform.
- Account Closure: Upon your request to delete your account, we will remove your personal data unless we are required to retain it to comply with legal obligations or resolve disputes.
- Usage Data: Aggregated or anonymized usage data may be retained for analytical purposes, platform improvement, and service optimization.
We regularly review our data retention practices to ensure compliance and data minimization principles.
7. Data Security
We employ a range of technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- Secure servers and encrypted data storage.
- Limited access to personal data by authorized personnel.
- Monitoring and logging access to sensitive data.
- Use of secure communication protocols (HTTPS) for data transmission.
Important: However, no online service can be entirely secure. While we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials.
8. Your Rights and Choices
As a user, you have certain rights over your personal data under Indian data protection regulations:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may correct or update inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal data, subject to any legal retention obligations.
- Withdraw Consent: If you've given consent to data processing, you may withdraw it at any time. This may impact your access to some features.
- Objection and Restriction: In some cases, you may object to or restrict how we use your personal data.
To exercise these rights, please contact us at: info@hudukku.com
9. International Users
Hudukku is currently available only to users residing in India. We do not support international registrations or provide services to users outside India at this time. Any personal data collected is stored and processed within India.
10. Children's Privacy
Hudukku is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a user under 18 has registered and provided personal information without parental consent, we will take steps to delete such data.
If you believe your child has provided us with personal data, please contact us at: info@hudukku.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
- When we make material changes, we will notify you via email or through a notice on our website.
- The "Last Updated" date at the top of the policy will indicate when the changes take effect.
- Continued use of the service after changes become effective constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Email: info@hudukku.com